Does Sullivan Tire perform automotive repairs?
Yes! We employ ASE Certified Technicians in every
location, and most of our locations have a Master Technician on staff. We offer
automotive service from oil changes to brake service to more complicated
computer diagnostics on most vehicles. Our technicians are required to attend
at least 30 hours of training per year to keep up with today's rapidly changing
Do I need an appointment?
We do recommend that you set up an appointment with us
either over the phone or on our website. However, we will certainly do our very
best to accommodate walk-in customers.
Do you offer a shuttle service?
Yes! We offer a Free local shuttle service. All of our
locations are equipped with shuttle vans and a driver to take you to your
What credit cards do you accept?
We accept all major credit cards including, M/C, Visa,
Amex, Diners Club, and Discover. We also accept the Goodyear credit card.
Do you accept personal checks?
We are happy to accept your personal check with proper ID
and a phone number.
Are your shops State Inspection stations?
All of our NH locations are State Inspection stations and
several MA locations perform inspections. Please see our locations page for MA
locations that perform this service.
Why do I have to pay for tire disposal?
We pay a fee to an outside company to ensure that your
used tires are either recycled or properly disposed of in a way that protects
How much air should I put in my tires?
You want to consult your owner's manual or the placard
that is on the doorjamb to get the manufacturers recommended tire pressure.
Always check tire pressure when the
tires are cold. If you aren't sure how much pressure to put in your tires, stop
by a Sullivan Tire and we would be happy to inflate your tires to the proper
How often should I rotate my tires?
We recommend a tire rotation every 6,000-8,000 miles.
This will help them wear uniformly and allow you to get the maximum life
expectancy from your investment.
What exactly is a wheel balance?
Wheel balance is a process in which you install small
weights on the wheel to make sure that it is true. If a tire is not balanced
you will feel a vibration when you are driving the vehicle, especially at
highway speeds. In addition, an out of balance wheel can cause irregular tire
wear. Sullivan Tire locations use state-of-the-art computerized wheel balance
machines to ensure that your tires and wheels are properly balanced.
Are your shops able to change tires on custom wheels?
Absolutely! We have the latest state-of-the-art tire
machines. Some of our stores have machines capable of handling wheels up to 24
inches. Our tire technicians are trained to use these machines and protect your
wheels from damage.
Will you match a competitor's price on tires?
In most cases we will match any written tire quote you
bring to us. We stock an enormous quantity of tires and can meet just about any
What brands of tires do you stock?
We stock all the major brands and a wide variety of
private label tires. Our stock includes: Michelin, Goodyear, General, Kumho,
Continental, Dunlop, BF Goodrich, Firestone, Bridgestone and many others. If we
do not have a particular tire you are looking for we can order it and have it
within a day or two in most cases. Often we can order and have the product
within the same day!
When should I have an alignment done on my vehicle?
We recommend having the alignment checked at least once a
year and/or when you have the tires replaced. You would also want to have the alignment
checked if your vehicle has any of the following symptoms: irregular tire wear,
pulling or drifting to one side, steering wheel that is off centered.
Why is my check engine light on?
A check engine light comes on when your vehicles on-board
computer system senses a problem. There are many things that could cause the light to be
activated. It could be as simple as a loose gas cap or as complicated as one of
the many sensors malfunctioning.
What should I do if my check engine light comes on?
If the check engine light comes on, your vehicles
on-board computer system senses a problem. In most cases it is safe to drive
your vehicle while the check engine light is on. However, it is recommended
that you call your service station and set up a time for a technician to
diagnose the problem.
What is involved in diagnosing a check engine light
In order to diagnose a check engine light a technician
needs to connect a diagnostic scanner to your vehicles on-board computer. Your
vehicles on-board computer will store a code(s) for any specific problems it
has found and the technician can read the code using the diagnostic scan tool.
After the technician discovers the codes a series of tests are performed to
figure out the exact nature of the problem. Depending on the severity of the
problem, it may take several hours to diagnose and repair the issue.
Can Sullivan Tire diagnose an engine light or computer
In most cases, we certainly can! We are proud to employ
some of the best certified auto technicians in the business, and our locations
are equipped with the latest state-of-the-art diagnostic tools. In some cases
we may not be able to diagnose a certain application and we will tell you this
up front and provide a recommendation for you.
Why do I have to pay for diagnostic labor?
Today's vehicles are extremely complicated machines. It
takes time, a qualified person and special diagnostic equipment to diagnose
today's vehicles. We do our very best to keep the diagnostic time to a minimum,
and we will keep you updated every step of the way.
Can you tell me the required preventative maintenance on
Yes. All of our shops have the All-Data computer systems.
With this system we can look up the manufacturers recommended maintenance on
just about every vehicle on the road today. We would be happy to provide you
with a Free print out of the maintenance schedule specific to your vehicle. We
would also be happy to provide you with a Free estimate on any of these