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ase logoExpert Certified Technicians

 Sullivan Tire is committed to providing our technicians with the best possible training in the industry to keep up with today’s high tech vehicles.We are very proud of our technicians.


Our technicians are put to the test through a series of specialty exams conducted by the National Institute for Automotive Service Excellence. With a combined 1536 ASE Certifications, 113 ASE Master Technicians and 33 advanced engine performance L1 Technicians on staff; Sullivan Tire is an industry leader.

We perform general service repairs as well as more complicated computer diagnostic repairs. Our state-of-the-art diagnostic tools and highly trained technicians allow us to tackle all of your automotive needs.

In order to ensure proper vehicle life span and avoid breakdown, Sullivan Tire recommends regular preventative maintenance. We would be happy to print you out a free copy of your manufactures recommended maintenance schedule specific to your vehicle using our ALLDATA computer system.Stop by any of our locations for your free print out or email us your specific vehicle information and we'll be happy to send you one.

 


What does an ASE Certified Technician mean to you and your vehicle? Below in an article taken from the ASE website

ASE— CERTIFYING THE AUTOMOTIVE PROFESSIONAL

Finding a competent auto technician need not be a matter of chance. Much of the guesswork has been eliminated, thanks to national program conducted by the non-profit National Institute for Automotive Service Excellence (ASE).

ASE tests and certifies automotive professionals in all major technical areas of repair and service. With nearly 400,000 currently certified professionals, the ASE program is national in scope and has industry-wide acceptance and recognition.

Certification Benefits Motorists
ASE certifies the technical competence of individual technicians. By passing difficult, national tests, ASE-certified technicians prove their technical competence to themselves, to their employers, and to their customers. Moreover, shop owners and managers who encourage their employees to become certified can be counted on to be concerned about the other aspects of their business.

How Certification Works
About 100,000 technicians sit for ASE tests each May and November at over 750 locations. Technicians who pass at least one exam and fulfill the two-year work experience requirement become ASE-certified. Those who pass a battery of exams earn Master Technician status.

The tests, developed by industry experts with oversight from ASE's own in-house pros, are administered by ACT, the same group known for its college entrance exams.

There are specialty exams covering all major areas of repair. There are eight tests for auto technicians alone: Engine Repair, Engine Performance, Electrical/Electronic Systems, Brakes, Heating and Air Conditioning, Suspension and Steering, Manual Drive Train and Axles, and Automatic Transmissions.

ASE requires technicians to re-test every five years to keep up with technology and to remain certified. All ASE credentials have expiration dates.

Choosing a Repair Shop Checklist
Here are some tips from the nonprofit National Institute for Automotive Service Excellence (ASE) on finding a good repair establishment:

  • Start shopping for a repair facility before you need one.
  • Ask friends and associates for recommendations; consult local consumer organizations.
  • Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.
  • Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
  • Look for a courteous staff, with a service writer willing to answer all of your questions.
  • Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment, etc.
  • Ask if the repair facility specializes or if it usually handles your type of repair work.
  • Look for signs of professionalism in the customer service area such as civic, community, or customer service awards.
  • Look for evidence of qualified technicians: trade school diplomas, certificates of advanced course work, and certification by ASE.
  • Reward good service with repeat business and customer loyalty.