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Retail Tire Sales and Service Writer

Career Type

Full-time

Location

ME: Bangor, Portland

Division

Retail

Sullivan Tire and Auto Service is looking for a Retail Tire Sales and Service Writer to manage customer relationships and assist with production workflow to maximize sales, income and customer contact goals while delivering the highest quality of service and customer satisfaction. Works closely with management to increase profitability through improved efficiency and productivity levels. Adheres to internal controls, policies, and procedures.

Career Description

  • Assist in all aspects of sales and administration in an effort to maximize all sales, income, and customer contact goals
  • Use informational tools and assist Production Manager and Store Manager to ensure optimal productivity and workflow efficiency
  • Answer telephone to provide customers with product information, schedule appointments, and assist customers with their tire and service needs
  • Manage customer relationships and serve as a liaison between technicians and customers which includes:
    • Speak with customers to accept vehicles for work
    • Generate estimates for tires and auto repair services and recommend needed repairs. Fully and knowledgeably explain the benefits and features of all options available to the customer when suggesting the purchase of parts, services, and warranties
    • Conduct post repair follow-up and resolve any customer complaints
    • Educate all customers through the practices of Sullivan Shamrock Service of the value of doing business with Sullivan Tire
    • Adhere to all safety rules and regulations at all times
  • Maintain proper paperwork for all daily operations including:
    • Properly complete sales and inventory transactions on computer system
    • Maintain accurate inventory records through computer system and properly receive inventory, re-bill tires, and parts received on a daily basis
    • Be proficient in all aspects of customer billing and credit authorization procedures being particularly careful to protect company assets and the privacy of every customer
    • Properly record purchases and purchase orders
    • Follow all POS “start-day/end-day” procedures, as well as record keeping and bank deposit systems
  • Locate necessary auto parts and tires in our stockroom or via telephone
  • Create and maintain attractive showroom displays that enhance the sales efforts and serves as a “show and tell” aids while keeping the showroom area neat, clean and comfortable for customers
  • Assume other responsibilities as needed

Career Requirements

  • Strong customer service skills in a retail environment
  • Conflict resolution skills
  • Solid understanding of automotive tire and auto service industry
  • Ability to multi-task in a fast-pace environment
  • Strong time management skills
  • Working knowledge of VAST, Microsoft Office, and our internal software applications
  • Team player Minimum of high school diploma with 3-5 years of industry/retail experience

Benefits

Sullivan Tire, a leading tire and automotive service company, has been family operated for more than 60 years and our company motto is, “treat everyone, customers, and fellow employees, as you would a member of your family”. Come and join our family! Sullivan Tire offers a competitive compensation and benefits package including medical, dental, life, disability, 401(k) and Profit Sharing Plan.


Apply Now

An Equal Opportunity Employer